To improve your shopping experience in nicecove, we have return and exchange worry-free policy for some products (giveaways are not included) after receipt （For example, customers don't like the product or order a wrong item). 

*Valid return and exchange time: 30 DAYS after you get your items.

*Returns are processed within 3-5 business days after your item(s) are delivered to us. Money to wallet will take 3-7 days

Notes:

1. For non-quality issues(such as personal reason), customer will be responsible for paying the return shipping fees and any customs fees or duties incurred during the return process.

2. The returned product must be the same as the package sent, and the product is not damaged, and does not affect the second sale.

3. Due to hygiene considerations, items such as underwear / swimsuits /  earrings / diving products with breathing valve / hygiene products that are in direct contact with mouth / health & beauty hair products are not covered by this guarantee.

4.Final sale item(s) is not eligible for return or exchange.

5. If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones.

What should you do if you want to return or exchange items?

You can take some photos or a short video showing the content of the package you received and send them to us by email(service@nicecove.com).