Below please find enlisted some of the most common reasons:

1. The order was split: check if your order has been split by contacting us for help;

3. We made a mistake: on rare occasions, an item may not have been placed in the right package;

4. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.

If the status of your order shows that it was not split, you could direct go to contact us for assistances.

E-mail: service@nicecove.com