We get it, not everything works out as we want it to. If it did, we would all be backup dancers for Beyoncé! With that being said, you want your money back and we want you to be happy with your experience.

Start Return

Fees and Eligibility

*Return/Exchange Shipping Fee

Shipping is at your cost. Please pack and ship the returned items to our warehouse in Hongkong, China.

How long do I have to make a return?
You have a maximum of 30 days from the date you've received all your purchased items in the same order to submit the return request. Your return package must be mailed out within 7 days from the date you've submitted your return request.

*Condition

All item(s) must be unworn and in the original condition with the original packaging and all tags attached. P.S. In order to be eligible for a refund, hygiene stickers on swimwear must be fully intact. Incomplete stickers will not be accepted. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund. The original shipping cost (if any) is non-refundable, in most cases.

How to return or exchange an item?

You can take some photos or a short video showing the content of the package you received and send them to us by email(service@staryylily.com) or contact us by FACEBOOK: @staryylily. or click here to contact us.

Where is my refund?

Your refund will be processed within 7-10 days after your returned package has arrived at our warehouse. Refunds will be issued via the original payment method.

* Please allow an extra 3-5 days to process the returned items due to high processing volume in the warehouse.

1.If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

2.If you paid by PayPal or other online payment providers, refunds will be sent to the PayPal within 5 business days of receipt of the returned item or cancellation request. Please contact the online payment providers with questions about when the refund will be posted to your account.

Still Need Help?

Note that StaryyLily.com is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at service@StaryyLily.com with your order number and the correct information as soon as possible.